Shipping and Returns Policy
Due to Covid our processing times have significantly increased. Please allow up to 7 business days for your order to be fulfilled. We are slow artisanal workshop and take pride and consciously handmaking and customizing to your height all womenswear. Each piece is handmade just for you and we hope you will enjoy this unique bespoke experience.
Please note that this processing time is not included in the estimated delivery time at checkout. In the rare event that you haven't received a shipping notification after 7 business days, you can email us at firstname.lastname@example.org.
Once your order is shipped, we estimate you will receive your order within 3 to 7 business days of its ship date.
This is calculated at checkout depending on your location and varies depending on your order value. Orders will be shipped from either Dakar, Senegal or Texas, USA, depending on stock location. We will always pick the fastest and most cost-effective option. We offer free shipping on ALL US orders over $100. All orders under $100 are subject to a $15 flat-rate shipping fee. For international orders we charge a flat-rate shipping fee of $15 via DHL and all Senegal orders are delivered for free.
RETURNS, REFUNDS AND EXCHANGES
- Returns and exchanges will be possible if your item was not listed as final sale at the time of purchase. Items can only be returned within 19 days of fulfillment of original order (19 days from the date you received the shipping notification via email). Items must be unworn, with tags and not damaged. Our system will not process any returns outside of this window. Return shipping fees are the responsibility of the buyer and will be deducted from your refunds.
- Any item ordered on the website can only be returned or exchanged once within a 19-day period. Once your item is exchanged, the new item cannot be returned or exchanged further. As a conscious brand, we take pride in handcrafted each garment to order to reduce waste and as a result, we can't process multiple exchanges.
- No refunds or exchanges will be provided for Jewelry, Black Friday Orders/Final Sale Items/Clearance, Sample Sales and Masks (due to hygiene reasons).
- No refunds or exchanges will be provided for custom orders. We define custom orders as any orders where you requested customization based on bust, waist or hips measurements or where you required additional height customizations.
- We offer standard height customization free of charge. If you elect to chose a height customization, you can still return your order, but there will be a $25 restocking fee for every customized garment returned. You can chose the standard length (5 ft 8) and such orders without customization can be returned without a restocking fee.
- To initiate a return for US orders, please visit our RETURNS CENTER
- To initiate an exchange for US orders, please contact us at email@example.com.
- To initiate a return or exchange for International Orders (outside the US) please email us at firstname.lastname@example.org
- If you have any other issues or needs with regards to your returns or exchange, please email us at email@example.com.
Items listed as ‘PRE-ORDER’ require a longer processing time and are dispatched at a later date than usual. Generally the dispatched date is mentioned on the item description. If you order an item listed as “PRE-ORDER ” this means that you are aware that your order is placed on a waiting list and is dispatched within the stated time range or specific date in the product description.
If you have not received a shipping/delivery notification within the specified processing time or dispatch date, please notify us by sending an email to firstname.lastname@example.org including your order number.
ITEM NOT DELIVERED?
If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may be delayed. Once items are shipped and customer is notified, it is the responsibility of the postal service to ensure that packages are delivered accordingly.Please note that refunds will not be issued for lost packages, however items will be re-sent at our own cost if there is proof that a package cannot be traced.
Almost all shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government and current treaties. DIARRABLU has no control over these charges as they vary between countries. They are the buyer’s responsibility.
There are no custom charges for US orders.