PROCESSING TIME

Due to Covid our processing times have significantly increased. Please allow up to 15 business days for your order to be fulfilled. We are slow artisanal workshop and take pride and consciously handmaking and customizing to your height all womenswear. Each piece is handmade just for you and we hope you will enjoy this unique bespoke experience.

Please note that this processing time is not included in the estimated delivery time at checkout. In the rare event that you haven't received a shipping notification after 3 weeks (15 business days), you can email us at info@diarrablu.com.

SHIPPING TIMELINE

Once your order is shipped, we estimate you will receive your order within 3 to 7 business days of its ship date.

Due to Covid, DHL services are operating at a slightly reduced capacity due to airline reductions which may cause delays. We have experienced less than 10% of delays insofar. We reserve the right to cancel orders due to shipping restrictions in place worldwide. We will always notify you if this cancellation occurs. 
* DIARRABLU is not responsible for packages once they have been scanned and marked as delivered.

 

SHIPPING RATES

This is calculated at checkout depending on your location and vary depending on your order size. Orders will be shipped from either DAKAR, SENEGAL or  CALIFORNIA, USA depending on stock location. We will always pick the most cost effective option for the customer and we offer free shipping on ALL US orders.

REFUNDS AND EXCHANGES

  • Returns and exchanges will be possible if your item was not listed as final sale at the time of purchase. Items can only be returned within 19 days of fulfilment (19 days from the date you received the shipping notification via email). Items must be unworn, with tags and not damaged. Our system will not process any returns outside of this window. Return shipping fees are the responsibility of the buyer and will be deducted from your refunds. 
  • No refunds or exchanges will be provided for Black Friday Orders/Final Sale Items/Clearance,  Sample Sales and Masks (due to hygiene reasons). 
  • To initiate a return for US orders , please vist our RETURNS CENTER
  • To initiate an exchange for US orders , please visit our  RETURNS CENTER and select the 'exchange' option under the dropdown.
  • To initiate a return or exchange for International Orders (outside the US) please email us at info@diarrablu.com
  • If you have any other issues or needs with regards to your returns or exchange, please email us at info@diarrablu.com. 

PRE-ORDER ITEMS

Items listed as ‘PRE-ORDER’ require a longer processing time and are dispatched at a later date than usual. Generally the dispatched date is mentioned on the item description. If you order an item listed as “PRE-ORDER ” this means that you are aware that your order is placed on a waiting list and is dispatched within the stated time range or specific date in the product description. 

SHIPPING NOTIFICATION

If you have not received a shipping/delivery notification within the specified processing time or dispatch date, please notify us by sending an email to info@diarrablu.com including your order number. 

ITEM NOT DELIVERED? 

If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may be delayed. Once items are shipped and customer is notified, it is the responsibility of the postal service to ensure that packages are delivered accordingly.Please note that refunds will not be issued for lost packages, however items will be re-sent at our own cost if there is proof that a  package cannot be traced. 

CUSTOMS CHARGES 

Almost all shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government and current treaties. DIARRABLU has no control over these charges as they vary between countries. They are the buyer’s responsibility.

There are no custom charges for US orders.