Q: Where is my order
A: Please allow 3 to 9 business days for your order to be fulfilled. We are slow artisanal workshop and take pride and consciously handmaking and customizing to your height all womenswear. Please note that this processing time is not included in the estimated delivery time at checkout. During holidays, sale events, high volume periods and for custom orders fulfilment time can be up to 10 business days. Once your order is shipped, we estimate you will receive your order within 3 to 7 business days of its ship date. If you have not received your shipping confirmation in the timeframe, you can reach out to us at firstname.lastname@example.org
Q: What if I want to change or cancel my order
A: Once an order is placed, it cannot be modified or canceled. However, you can feel free to email Customer Service at email@example.com and we will do our best to accommodate your change if possible
Q: How does your sizing work
A: For clothing, our design philosophy is centred around flexible and flowy cuts and our sizes range from XS to 3XL. If you are between sizes we suggest ordering a size up. If your size is outside of the sizes we offer, you can email us at firstname.lastname@example.org and we can let you know if there is a possibility to custom fit your order to your measurements.
*We require your height for every clothing order that includes dresses and bottoms as we customize every single piece to your height as per our design philosophy centered around inclusivity. For exemple if you are 5 ft 4 and order a size M maxi dress, you will have a very different length than someone who is 6 ft 1 and orders the same size M dress. Orders submitted without height information can be delayed significantly as we will reach out to get the information to proceed.
For shoes, we recommend ordering your true size. If you are between sizes, we recommend you order a size up. We use a traditional sizing system in our artisanal workshop and take care of doing the right conversion in-house taking into account the fit and cut as long as we have your true size
Q: How can I return or exchange my order
A: Orders shipped within the United States can be returned within 19 days of fulfilment date (The date you receive the shipping notification). You can visit this link to view our return policy and return your order. The return shipping amount will be deducted from your refund. All our items are adjusted to your height and that's part of our brand ethos and thus can be returned or exchanged.
Items customized with your own measurements (bust, waist or hips) cannot be returned or exchanged
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